Terms of use.

Acceptance and the parties

These Terms of Use (the "Terms") are a binding agreement between Talent Intelligence Lab ("we", "us", "our") and the organisation that accesses or uses the Talent Intelligence Lab applicant tracking system (the "Service") through a workspace (the "Customer"). The person who creates a workspace or otherwise accepts these Terms for the Customer agrees to them on the Customer's behalf.

If you create a workspace or accept these Terms on behalf of a Customer, you confirm that you are authorised to bind that organisation. An individual who only accepts an invitation or uses an account as an Authorised User agrees to follow these Terms, but does not represent solely by that use that they can bind the Customer.

Free workspaces are available free of charge to eligible business users. Paid plans are shown on the pricing page as coming soon and are not yet available for purchase. The Service is offered "as is" and "as available", may change or be withdrawn, and is not a substitute for a negotiated customer agreement. Talent Intelligence Lab operates under that name pending incorporation; the registered legal entity, registration number, and address will be added here once incorporated.

Definitions

• "Service" — the hosted Talent Intelligence Lab applicant tracking system and related business features made available to the Customer. Public marketing pages and candidate-facing application or portal surfaces do not make a candidate a Customer or Authorised User.
• "Customer" — the organisation (an employer or recruitment agency) that uses the Service through a workspace.
• "Authorised User" — an individual the Customer permits to access its workspace, such as a recruiter, hiring manager, or administrator.
• "Candidate Data" — personal data about job candidates and applicants that the Customer collects, uploads, or generates in its workspace.
• "Customer Data" — all data the Customer or its Authorised Users submit to the Service, including Candidate Data.
• "AI Features" — the optional artificial-intelligence features of the Service described in Section 09.
• "DPA" — a data processing addendum that, where in place, governs our processing of Candidate Data on the Customer's behalf.

These Terms and other agreements

These Terms govern use of the Service unless the Customer and we have signed a separate master services agreement, order form, or similar contract that expressly covers the Service. Where a signed agreement exists and conflicts with these Terms, the signed agreement controls for the subject it covers; otherwise these Terms apply.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where a DPA is in place, it governs the processing of Candidate Data and prevails over these Terms on that subject.

Eligibility and accounts

• The Service is for business use by organisations and their authorised users. It is not intended for personal, consumer, or non-business use.
• The Customer is responsible for its Authorised Users and for all activity under its workspace, and must ensure they comply with these Terms.
• Authorised Users must keep their credentials confidential, must not share accounts, and must notify an administrator promptly if access should be changed or removed or if they suspect unauthorised use.
• Workspace administrators are responsible for adding, configuring, and removing Authorised Users and for the permissions they grant.
• We may decline, suspend, or revoke access where these Terms are breached or where access poses a risk to the Service or other users.

Candidates who visit a Customer's careers page or submit an application are not Authorised Users and do not become a Customer solely through that activity. The relevant hiring organisation's candidate notice and our Privacy Policy describe how application data is handled.

Licence to use the Service, and restrictions

Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its recruiting operations during the term, whether it hires for itself or provides recruiting services to clients.

The Customer and its Authorised Users must not:

• copy, modify, distribute, sell, sublicense, or create derivative works from the Service;
• reverse engineer, decompile, or attempt to derive the source code, models, or underlying structure of the Service, except to the extent this restriction is prohibited by law;
• access the Service to build a competing product, or for benchmarking or competitive analysis;
• remove or obscure proprietary notices, or misrepresent the Service's origin.

Acceptable use

When using the Service, the Customer and its Authorised Users must not:

• upload or process unlawful, infringing, defamatory, malicious, or harmful content, or content they have no right to provide;
• attempt unauthorised access to the Service, other workspaces, or any data they are not entitled to, or interfere with or disrupt the Service's operation or security;
• probe, scan, or test the vulnerability of the Service except under a security testing process we have approved in writing;
• scrape, crawl, or harvest data from the Service by automated means outside the features and interfaces we provide, or exceed published rate limits;
• use the Service to send unlawful, deceptive, or unsolicited bulk communications to candidates or others, or in any way that breaches applicable communications or anti-spam laws;
• introduce malware, or use the Service in a manner that imposes an unreasonable load on our infrastructure.

We may suspend access, in whole or in part, to investigate or stop a suspected breach of this Section or a threat to the Service or others.

Customer responsibilities and compliance

Except for our responsibilities under these Terms and applicable law, the Customer is responsible for its use of the Service and its recruiting activity, including:

• the content it uploads and the accuracy of the data in its workspace;
• having a valid legal basis for collecting and using Candidate Data, and providing the notices and obtaining the consents that applicable data-protection and employment laws require;
• compliance with anti-discrimination, equal-opportunity, immigration / right-to-work, and other employment laws that apply to its hiring;
• its user permissions and the conduct of its Authorised Users;
• all hiring, screening, assessment, and employment decisions, which remain the Customer's responsibility and judgment.

The Service helps organise recruiting workflows and signals. It does not make hiring decisions, and it does not provide legal, employment, or compliance advice.

Candidate data, roles, and data protection

For Candidate Data, each party's role depends on the processing concerned. In the usual case, the Customer determines why Candidate Data is processed and acts as the organisation or controller, while we process it on the Customer's documented instructions as its data intermediary or processor. Each party remains responsible for obligations imposed directly on it by applicable law. If the Customer processes Candidate Data for a client, it must ensure that it is authorised to appoint us and give those instructions.

We process personal data as described in our Privacy Policy. These Terms document the Customer's processing instructions. Where the Customer and we enter into a DPA, it may further describe the processing scope, security measures, sub-processors, assistance with data-subject requests and breach notification, and return or deletion, and it controls to the extent it conflicts with these Terms. Candidates should direct requests about their data to the relevant hiring organisation in the first instance.

The current release does not make a Customer's candidates discoverable to any other Customer. Each workspace's Candidate Data is isolated to that workspace. We will not enable cross-organisation sharing of Candidate Data without separate, clearly presented terms, appropriate notice, and a lawful basis, including consent where applicable law requires it.

AI features and human judgment

Where enabled for the Customer, the Service may provide optional AI Features such as CV text extraction, case-study assessment, Candidate Fit review and comparison, interview-question and job-description drafting, and analytics dashboard chat. AI Features are assistive only. They do not make hiring decisions on their own, and a human reviewer remains responsible for every decision.

AI outputs may be inaccurate, incomplete, or biased, and must be reviewed by a person before they are relied on. The Customer must not use an AI output as the sole basis for an employment decision and is responsible for evaluating outputs for its own purposes.

How the AI Features process data, including the provider categories, data involved, and international transfers, is described in our Privacy Policy.

Intellectual property

We and our licensors own the Service, including its software, models, designs, and documentation, and all related intellectual property. Except for the limited rights granted in these Terms, no rights are transferred to the Customer.

The Customer retains ownership of its Customer Data. The Customer grants us the rights needed to host, process, and display that data to provide and support the Service, and to comply with law. We may use aggregated and de-identified data that does not identify the Customer, any Authorised User, or any candidate to operate, secure, and improve the Service.

If the Customer or an Authorised User sends us feedback or suggestions, we may use them without restriction or obligation.

Service providers, third-party services, and integrations

We may engage service providers to host, secure, support, and deliver the Service. We remain responsible for our obligations under these Terms when they process data on our behalf. Our Privacy Policy describes the provider categories, processing purposes, and international-transfer practices. Additional information about those providers is supplied during customer contracting or security review where required by applicable law or an agreed DPA.

Where the Customer connects its own tools to its workspace — for example its email and calendar, or its own AI tools — data those tools access is shared at the Customer's direction and under its control, and the Customer's agreement with that provider governs that use. We are not responsible for third-party services we do not control, and connecting them is at the Customer's risk.

Confidentiality

Each party may receive non-public information of the other (for example our security and roadmap details, or the Customer's pipeline and commercial information). Each party will use the other's confidential information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed, and does not prevent a disclosure required by law.

Fees and subscription

The Free plan is currently available without subscription fees and remains subject to its stated plan limits. We may change or discontinue a plan prospectively on reasonable notice, except where immediate action is required for security, abuse, or legal reasons. The pricing page may describe paid plans that are not yet available for purchase, together with their limits and any promotional terms; those are not binding until confirmed in an order form, checkout, or updated terms. Any paid use will be governed by the applicable fees, billing, taxes, renewal terms, and plan limits presented at purchase or agreed with the Customer.

Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any AI output is accurate or suitable. The Service may be unstable at times, and features may change or be removed. We provide no service-level commitment.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of the fees the Customer paid us for the Service in the twelve months before the claim, or one hundred Singapore dollars (S$100) while the Service is provided free of charge. Nothing in these Terms excludes liability that cannot be excluded by law.

Indemnification

The Customer will defend and indemnify us against third-party claims, and the resulting losses, costs, and expenses, arising from the Customer Data it provides (including Candidate Data and the notices and consents for it), its hiring and employment decisions, its use of the Service in breach of these Terms, or its breach of applicable law.

Term, termination, and suspension

These Terms apply while the Customer uses the Service. The Customer may stop using the Service and request workspace closure. We may end the relationship or discontinue the Service on reasonable notice, or act immediately if the Customer materially breaches these Terms, fails to pay where fees apply, uses the Service in a way that risks harm, or if immediate action is required for security or legal reasons.

We may suspend access to address a breach, a security risk, or a legal requirement. On termination, the Customer's right to use the Service ends. Before requesting closure, the Customer should contact us to ask which export formats are then available. We do not provide a whole-workspace self-service export or guarantee access after termination. Following closure, categories of Customer Data are deleted or anonymised on the timelines described in our Privacy Policy, subject to documented backup and legal-retention periods. Terms that by their nature should survive — including data protection, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. The parties will first attempt to resolve any dispute in good faith before commencing proceedings.

Changes to these Terms

We may update these Terms as the product and our practices evolve. We will post the updated Terms here with a new effective date. For material changes, we will take reasonable steps to notify the Customer before they take effect where practicable. Changes apply from their stated effective date; continued use of the Service after that date means the Customer accepts the updated Terms.

This 2026-09-25 update brings the AI Features examples in Section 09 and the plan-availability wording in Sections 01 and 13 in line with the current Service, and removes the early-access and beta labels from Sections 01, 14 and 17. The "as is" and "as available" basis and the absence of a service-level commitment are unchanged.

Notices, contact, and general

Legal notices to us should be sent to hello@talentintelligences.com; we may give notices to the Customer through the Service or to a workspace administrator's email. Questions about these Terms can be sent to the same address.

• The Customer may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets (including on incorporation of the operating entity).
• If any provision is found unenforceable, the rest remains in effect and the provision is applied to the maximum extent permitted.
• These Terms, the Privacy Policy, and any DPA or signed agreement are the entire agreement on their subject and supersede prior understandings.
• A failure to enforce a provision is not a waiver of it.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• These Terms do not create any third-party beneficiary rights.